To our LEAH Families:
Life as we know it has definitely changed for most of us in recent months. In regard to veterinary care, we have had to make some adjustments. However, our core purpose has not changed.
As the state moves to higher phases of reopening, many of you are asking when we will be implementing changes to our safety protocols. Some have expressed their love for our new curbside service, while others feel quite the opposite. I wanted to discuss our plan and the reasons behind my decision. I am a firm believer that if everyone knows the “why” behind a decision, there is more understanding and, hopefully, less frustration.
We are currently planning on continuing our curbside service until further notice. We evaluate our protocols weekly, sometimes daily, and are working towards a safe way for our team to welcome back our clientele into our hospital. We have many team members who are at a higher risk due to pregnancy, or the fact that they have underlying health conditions or care for someone who does. As a business owner, I want to provide the best care for our patients and their pet parents while also caring for and protecting my team.
At this time, Florida’s cases are rising. We are just now beginning to see the effects of re-opening the state. Our industry is not like a restaurant, store, or medical office. We work in close quarters with each other, our patients, and, in the recent past, with their pet parents in our exam rooms and lobby. We do not have the ability to social distance through most portions of our day. We have to rely on other safety measures to protect each other the best way that we can.
We have been successful during this time in keeping our team safe, healthy, and here for you and your pet(s). If even one team member gets COVID-19, it would most definitely affect the entire team, business, and, in turn, you and your pet(s). We want to be here to serve our community, patients, and pet parents that we love. We do not want to risk closure due to a positive case because, if we have to close, it will most directly affect you and your four-legged family members.
I know that this decision may not be what everyone would like to hear. Trust me when I say that we, too, want to return to the human and pet interactions that we love so much. Quite frankly, we miss you! Our curbside service is more time consuming, thereby requiring longer appointment times. We thank you for your patience with us during this time. Rest assured, a team member is with your pet from the moment we come to your vehicle until we walk (or carry) them back to you. They are getting extra love and attention – and treats when allowed – while they are in our care.
This process has also affected our decision to postpone re-opening our boarding facility. We plan to re-evaluate this decision toward the end of the summer. We are currently utilizing all of our team members to assist with medical cases. When this changes, we will notify you immediately. We apologize for any inconvenience that this may cause anyone during the summer months. We are trying to focus on your pet’s medical needs first and foremost.
We would like to thank all of our pet families for your patience and understanding during this ever-changing time. We look forward to seeing you again face to face (or mask to mask) in the near future. In the meantime, I would just like to ask for your kindness, patience, and understanding.
Sincerely,
John J Dee, DVM
