As a new
client of our practice, you can expect our full attention to your pets’ needs.
Our service will be provided with courtesy and respect.
When you arrive for your appointment, you will be greeted warmly, and we will usher you into an examination room as soon as we have one available. Water is available in our reception area and you may browse our retail area while you wait. Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.
You and your pet will normally see a veterinary technician first who will take a history and gather some data for the doctor. A veterinarian will see you next, examine your pet, answer your questions and plan further diagnostics or treatment as necessary. The veterinary technician will usually come in after the doctor to wrap things up, answer your questions and provide you with additional information if needed. Our client care specialists will handle billing and schedule any needed follow up.
We are excited to meet you and your animal family members!
The Lake Emma Animal Hospital Team