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Our Managers




Practice Manager, CVPM, CCFP

A native to Florida, Jen joined our staff in June of 2000. She has been in the Veterinary field as a Veterinary Technician, Customer Service Specialist, and a Manager since 1998.

She attended the University of Central Florida majoring in business with a minor in Biology. In April 2021, she achieved her certification in Veterinary Practice Management and as a Compassion Fatigue Professional.

In her spare time, she enjoys spending time with family and friends, reading books, watching movies, spending time outdoors with her husband and daughter, and supporting her favorite basketball team, the Orlando Magic!

At home, she has two cats, a rescued Tonkinese cat named Gracie, and a Domestic Shorthaired cat named Manny.

Pictured with her late cat, Smokey.




Medical Team Manager

Mallory joined our staff in May of 2007. She has been in the Veterinary field since 1999.

Mallory has a beautiful daughter at home. In her spare time she enjoys spending time with her family and friends.


Animal Care Manager

Shannon was born and raised in Wheaton, Illinois and moved to Florida in 1973. She attended Seminole State for Business and Marketing Management, as well as the Michael Ellis School for Dog Trainers. Before joining us here at Lake Emma Animal Hospital, Shannon was a client of Dr. Dee’s for over 20 years. Shannon has been married to her husband, Troy, for 32 years, and they share a 20-year-old daughter, Skyler. Currently, Shannon has 5 dogs and 4 cats. Shannon volunteers for Easterseals, the Muscular Dystrophy Association, her church, and Canine Companions for Independence. Her hobbies include photography (our employee pictures are courtesy of Shannon!), spending time with family and friends, attending concerts and dog shows, visiting the beach, and dog training.



Client Support Manager

Kaitlin has lived in Florida for the past 20 years, but she grew up in Rochester, New York, Kaitlin is working on a B.S. in Anthropology and has been with Lake Emma Animal Hospital since 2003. She has worked in the Kennel, Treatment, and Reception departments, making her one of our most knowledgeable team members here at Lake Emma Animal Hospital. Kaitlin has shown Shetland Sheepdogs since she was 9 years old and currently own 5 Shetland Sheepdogs (Piper, Finn, Emme, Lili, and Echo). When not hard at work, Kaitlyn enjoys reading and shopping.