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An Update on our COVID-19 Protocols

We’re thrilled to announce that we are now able to offer our full suite of services, with the exception of overnight boarding.

We are still, for the most part, maintaining a curbside business model. This limited contact approach means we ask that you call our front desk when you arrive at the hospital so that a LEAH team member might meet you at your car, collect your pet, and take them inside for treatment.

Please remain in your car in the parking lot unless otherwise instructed, and be prepared to answer your phone so that our team can obtain your pet’s medical history and our doctor communicate your pet’s treatment plan to you. A team member will collect payment by electronic link or at your car via either debit/credit card, check, or cash. Your pet, any relevant medications/foods, and discharge paperwork will then be brought to your car. Receipts and discharge paperwork can also be emailed if that is your preferred method.

Day boarding and Bathing Services

We are not currently offering overnight boarding. We are, however, happy to accept day boarders. Nail trims are available on Tuesdays and Thursdays between 1 and 3 p.m. by appointment, and we’re able to offer two bathing appointments each day. As with all other appointments, we ask that you wait in your car and call for further instructions so that a team member can meet you curbside.

Prescription and Food Pick-up
Please contact the hospital in advance for prescription and food refills. When your prescription is ready for pick up, we will contact you. When you arrive at the hospital, please call us and we will be happy to bring your medications/food out to your vehicle. You can either make a telephone payment or we can process payment at your car.

Note: We have had an influx of requests for chronic medications and prescription foods, some in larger quantities than we’re used to. We are doing our best to maintain an adequate supply but, depending on shipments from our vendors, we may not be able to refill a larger quantity of medication. We are currently filling a 30-day supply for most chronic medications.

Special Circumstances
House calls are currently suspended until further notice. We will update you when we are able to provide this service again.

End of life or euthanasia care will still be provided, with one to two family members present with facial coverings. We ask that you call in advance so that we may instruct you on where to go upon arrival. For any and all interactions, we ask that only healthy members of your family accompany your pet to LEAH. If you are symptomatic, please contact the hospital before your appointment and we will advise you on the safest way to proceed.

Please check this page for further updates. Thanks as always for your continued patience and cooperation and for entrusting your pets to our care!

~The doctors of Lake Emma Animal Hospital