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Curbside Service in the Wake of COVID-19

At Lake Emma Animal Hospital, we take the health and wellbeing of our clients, patients, and team very seriously.  We understand that there is a lot of fear and uncertainty at this time, in order to continue providing compassionate care, we will need your help. 

We will be implementing new protocols to allow us to continue to serve our clients and patients while mitigating the risk of spreading COVID-19.  Starting Wednesday, March 18th, 2020, we will be transitioning appointments to a “Hands-Free” approach.  If you already have an appointment scheduled on or after March 18th, we will still be able to see your pet, but the protocol for appointments will be changing. 
Here is what you can expect for your “Hands-Free” Appointment with your pet…

Note: The doors to the building will remain locked at all times.  Only team members and pets will be allowed into our building until further notice.    

Appointments:
We ask that you please call as you are arriving and a LEAH team member will meet you and your pet in the parking lot at your car.  Please remain in your car unless otherwise instructed.  The team member will collect your pet to be taken inside for exam and treatment. 

We ask that you remain in your car in the parking lot unless otherwise instructed.  Please be prepared to answer your phone so that our team can obtain a history and our doctor can talk with you during the exam.  We will go over any recommendations over the phone.  Once a plan has been reached we will complete treatment(s).  Once the examination and treatments are complete, a team member will collect payment at your car via either debit/credit card, check, or cash.  After this transaction is complete we will bring your pet, any medications/foods, and discharge paperwork back to you at your car.  Receipts and discharge paperwork can also be emailed if that is your preferred method.

Surgeries, Dentals and Sedated Appointments
At this time we will be continuing surgery and dental care as previously scheduled.  You will still be asked to wait in your car upon arrival and call LEAH when you arrive.  A LEAH team member will come out to meet you and go over all paperwork, estimates, and obtain a history before taking your pet inside for their procedure. 

Prescription and Food Pick-up
Please contact the hospital in advance for prescription and food refills. When your prescription is ready for pick-up we will contact you. When you arrive, please call us and we will be happy to bring your medications/food out to your vehicle. You can either make a telephone payment or we can also process payment at your vehicle.

Note: We have had an influx of requests for chronic medications and prescription foods, some in greater quantities. We are doing our best to maintain an adequate supply but depending on shipments from our vendors we may not be able to refill a larger quantity of medication. We are currently filling a 30-day supply for most chronic medications.

Special Circumstances
House calls are currently suspended until further notice. We will update you when we are able to provide this service again.

End of life or euthanasia care will still be provided with one to two family members present.  We ask that you call in advance so that we may instruct you on where to go upon arrival. 

For any and all interactions, we ask that only healthy members of your family accompany your pet to LEAH. If you are symptomatic please contact the hospital before your appointment and we will advise you on the safest way to proceed.

This is an ever-evolving situation.  We will be posting updates as they become available.  We are not anticipating a closure at this time, but we will keep our LEAH family informed of any changes as they develop.  Telemedicine is another area that we are evaluating for clients that cannot leave their homes. If this option becomes a reality in the future, any patient must have a current patient-client-doctor relationship (examination within 12 months) in order to provide this service or prescribe any medications.

We hope that our efforts will slow the spread of COVID-19 in our area, allowing our team to continue to be available to you and your pet during this difficult time.  We thank you for your understanding and patience.

~ The doctors of Lake Emma Animal Hospital